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Senior Sales & Retention Talent
Build Relationships. Generate Performance. Evolve Internationally.
Sofia, Bulgaria 🇧🇬
We are expanding and looking for motivated professionals who want to be part of a dynamic team in Bulgaria. The role is aimed at results-oriented individuals with good communication skills and a desire for professional development.
You will work in an international environment, where performance, responsibility and continuous development are valued. If you are looking for a new step in your career and are ready for a professional challenge, this opportunity may be right for you.
What we're looking for
- Previous experience in sales or customer relations, with a focus on retention.
- Good communication and negotiation skills.
- Ability to work with clear objectives and monthly targets.
- Experience working with CRM systems or willingness to learn quickly.
- Good level of English, written and spoken.
- Results-oriented and disciplined in following processes.
- Availability for relocation to Bulgaria.
Where you'll work
- Onsite position in Bulgaria
- Activity carried out in Bulgaria, mandatory relocation
What you'll do
- Managing and developing a portfolio of existing clients, with a focus on increasing the value of each account and maintaining a stable long-term business relationship.
- Actively and constantly contacting clients through established channels (telephone, email, CRM), in order to strengthen the relationship and identify growth opportunities.
- Early identification of "at-risk" clients based on behavior and activity indicators, followed by the application of concrete retention strategies to reduce churn.
- Implementing upsell and cross-sell strategies where there is real potential, with the objective of increasing the average value per client and transactional volume.
- Strict compliance with internal procedures, sales scripts and operational flows in CRM, ensuring data accuracy and activity traceability.
- Achieving and exceeding established monthly targets (retention, volume, revenue), within a framework oriented on measurable performance.
- Constant and transparent reporting of activity, results and challenges, according to internal performance monitoring standards.
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